Question 1

What is SmartGuide?

Accepted Answer

AI-powered audio guide platform and app for self-guided tours.

Question 2

Who created SmartGuide?

Accepted Answer

SmartGuide s.r.o., Prague-based, working with partners worldwide.

Question 3

Who can use SmartGuide?

Accepted Answer

Travelers, DMOs, museums, attractions, tour operators, and creators.

Question 4

What makes SmartGuide different from competitors?

Accepted Answer

One app, AI CMS, translation/TTS, analytics with heatmaps, global reach.

Question 5

How do I create a guide?

Accepted Answer

Register, create a tour, add POIs, add audio, publish in the app.

Question 6

What support do you offer for first-time partners?

Accepted Answer

Onboarding, tutorials, best practices, and optional pro services.

Question 7

Can SmartGuide create the guide for me?

Accepted Answer

Yes—copywriting, translation, and narration available.

Question 8

Which languages are supported?

Accepted Answer

30+ languages; auto-translation available.

Question 9

Can I reuse my existing materials?

Accepted Answer

Yes—import texts, brochures, and scripts into the CMS.

Question 10

What content formats are supported in SmartGuide?

Accepted Answer

Text, images, audio (upload/TTS), video, and AR (higher tiers).

Question 11

How do visitors access my guide?

Accepted Answer

In-app search, QR code, shared link, NFC/Bluetooth; offline use.

Question 12

Can I monetize my guide?

Accepted Answer

Yes—free (sponsored) or paid content.

Question 13

How do I manage visitor flows?

Accepted Answer

Tour design, analytics/heatmaps, and push notifications.

Question 14

What visitor behavior analytics are available on SmartGuide?

Accepted Answer

Usage, demographics, sources, popularity, gaps, paths, heatmaps.

Question 15

Can SmartGuide analytics integrate with my systems?

Accepted Answer

Exports available; API availability may vary.

Question 16

How much does SmartGuide cost?

Accepted Answer

Private guides free; plans from ~€25/month; one-off publishing ~€100.

Question 17

Which plan should I choose?

Accepted Answer

Small: Essential. Larger destinations/tour operators: higher tiers.

Question 18

Can SmartGuide replace physical guide systems (like group audio headsets)?

Accepted Answer

Yes—visitors use their own phones; no shared devices.

Question 19

Can SmartGuide integrate into my existing app or website?

Accepted Answer

Yes—embeds, direct links, and a web widget.

Question 20

Does SmartGuide support augmented reality (AR)?

Accepted Answer

Yes—available on higher-tier plans.

Question 21

How does SmartGuide ensure the quality of content?

Accepted Answer

Curation/review, user feedback, and optional professional editing.

Question 22

Can I run marketing campaigns within SmartGuide?

Accepted Answer

Yes—featured placement, promotions, targeted notifications.

Question 23

How do I download SmartGuide?

Accepted Answer

Available on Google Play and the App Store.

Question 24

Is the SmartGuide app free to use?

Accepted Answer

Free app; some guides require purchase or Premium.

Question 25

What is SmartGuide Premium?

Accepted Answer

Ad-free content, AI chat/itinerary, extra guides; monthly/yearly.

Question 26

Can I use the SmartGuide app offline?

Accepted Answer

Yes—download tours in advance.

Question 27

How does SmartGuide personalize recommendations?

Accepted Answer

AI + behaviour to match interests.

Question 28

What types of content will I find on SmartGuide?

Accepted Answer

City, country, museum/theme-park, food/culture, local tips.

Question 29

Which destinations are covered?

Accepted Answer

1,600+ destinations, 100k+ places, thousands of tours.

Question 30

Does SmartGuide work indoors?

Accepted Answer

Yes—QR, NFC, and beacons trigger content where GPS is weak.

Question 31

Does SmartGuide require mobile data?

Accepted Answer

No—guides work offline once downloaded.

Question 32

How reliable is the SmartGuide platform?

Accepted Answer

Cloud-hosted with high availability.

Question 33

What makes the SmartGuide CMS smart?

Accepted Answer

Tagging, auto-translation, TTS, categorization, auto tour structure.

Question 34

Can multiple editors work on the same guide?

Accepted Answer

Yes—team accounts with permissions.

Question 35

Is SmartGuide GDPR-compliant?

Accepted Answer

Yes—data deletion on request; privacy standards observed.

Question 36

Who owns the uploaded content?

Accepted Answer

Creators own content; SmartGuide has distribution rights.

Question 37

What happens if I stop using SmartGuide as a content author?

Accepted Answer

You can delete account/content; anonymized analytics may remain.

FAQ

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